General Information & FAQs

General Information

Hours of Operation

We are available 7 days a week!
Saturday - Sunday: 10AM to 7PM
Monday - Friday: Varies depending on availability — please call!

Overnight Policy

We do allow for overnight rentals, however please keep in mind $30 fee would be charged if the event requires the jumper and equipment overnight. The jumper would have to be secured in a fenced area, not in the driveway for security reasons.

Rental Agreement & Waiver

We require a signed Rules & Rental Agreement once booked and before the event (download here).

FAQs

Booking

How long in advance do I need to book?

We prefer to have our customers book 4-5 days in advance but are more than happy to try and accommodate last-minute bookings.

How do I know you will show up?

Once booking on our website, you will receive a text message from either Pablo or Isaac (Owners) to put us in contact!

Can we keep the jumper overnight?

Yes, a $30 fee would be charged if the event wanted to keep the jumper and equipment overnight. The jumper would have to be secured in a fenced area, not in the driveway for security reasons.

Payment

Do you require a deposit?

Yes, this deposit will be required anywhere from $50-$100.

What are my payment options?

The payment options are only Zelle and cash. Please have exact amounts of cash, we DO NOT carry change.

Can I cancel my order and get my deposit back?

Cancelling is never ideal but if the event does get cancelled 48 hours prior to the date, then yes. After 48 hours there will be no refund.

Does the price of the jumper include delivery, pick up, and gas charges?

No, the price of the jumper does not include those fees. There are different gas charges per city. The charges also depend on where we are setting up and what is being rented out. (ex: setting up a water slide on a grassy area will cause some mud/dirt to get inside which requires more cleaning rather than having it on a cement driveway)

Setup

How long does it take for you to set up and pick up?

Timing depends on what is being picked up. If only a jumper is being booked it can take us 5-15 minutes to set up and pick up.

Can you set up at parks?

Not yet!

What surfaces can you set up on?

We can set up on Grass, dirt, asphalt, and concrete. We will not set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Do you set up in the rain?

No, rain can cause mold and damage to our jumpers.